How we helped Musement increase revenue during COVID19

We integrated and customised +10 000 unique products and services. The platform performed seamless integrations with multiple vendors allowing TUI to increase revenue despite of COVID19 effect on tourism industry.

Industry

Travel

Country

Germany

Engagement Model

Fixed cost dedicated team

Understanding the context is the key element for any successful collaboration

TUI Group is the world's leading tourism company and operates worldwide. The Group is headquartered in Germany. The TUI share is listed on the FTSE 250, the leading index of the London Stock Exchange.

TUI Group offers integrated services from a single source for its 28 million customers. The entire tourism value chain is represented under one roof. This includes over 400 hotels and resorts, 15 cruise ships, 5 airlines and over 1,000 travel agencies.

Collaboration outcome

2X

Higher user satisfaction score

10K

Unique products

3X

Easier checkout process

1.2X

Revenue growth

Our solution

Our strategic work plan

Jagaad provided an experienced, skilled, and dedicated team of over 20 developers. We composed strategic work plan, which was estimated according to milestones. Our task was to provide API integrations of numerous vendors and services in travel, booking, payments, ticketing and other venues.

We integrated and customized about 10 000 unique products and services. The platform performed seamless integration with multiple vendors and TUI Company was able to increase the revenue in spite of COVID-19 influence on the tourism market.

The next task was to break the monolith platform architecture into agile micro-services that helped to boost the sustainability and reliability of the system when the product/services scaling was taking place. Jagaad team developed and deployed cutting-edge engineering solutions, which strengthened the TUI Musement platform tech design.

The project is progressing successfully presently.

Architecture overview

New technologies & API’s implementation

TUI Supplier Integration Platform is a set of microservices able to communicate with different travel providers to gather information about tours and events descriptions and availability, in order to perform bookings and cancellations for customers. Data is sent across different channels (REST APIs or Kafka topics) depending upon their typology, and every transaction's request/response is logged into Datadog.

A Consul service monitors microservices, so that alerts are sent if some of them are down. Finally, a high-level Java architecture handles the communication between agencies (like Musement) and PHP microservices.

Technologies used

PHP
Nginx
Symfony
Kafka
Consul
PostgreSQL

Discover All Techs

What's Next?

Results

Client’s data shows that thanks to our API implementations, there has been a positive impact on sales, content quality, and number of information provided to customers. This helped the client to achieve its main KPIs and to solve some long-lasting problems on their systems, which we keep on building and improving day by day.